Shipping Information

We are currently shipping! However, our warehouse is shipping out at normal speed despite COVID-19. Please be patient with us as we’re making every effort to get orders out the door as quickly and safely as possible. Please be well and stay healthy!

What Do TruLuvSex Packages Look Like?

We provide discrete shipping in brown boxes and envelopes so nobody knows what’s inside, except you!

Where Does TruLuvSex Ship To?

We ship only within the United States. We do NOT ship to post office boxes. Please ensure that when entering your shipping information that you are shipping to a physical address (e.g. home, apartment, office).

What If My Order Has Not Arrived?

If your order has not arrived after 7-business days from when it was originally shipped, please contact Please include your order number and your full name as appeared on the order.

Do I Need To Be Present For My Delivery?

If you’re out when your package is delivered, your mail person or courier will leave a card scheduling another attempt or telling you where you to pick up.

Shipping Costs & Options

Orders are shipped directly from our warehouse in Florida or California, in plain brown boxes or envelopes.
We do everything we can to make sure your order is delivered on time.
For USPS services: Orders placed before 4pm EST Monday to Friday are shipped the same day. Items will be received within 3-7 days.
For UPS services: Orders placed before 3pm EST Monday to Friday are shipped the same day. Items will be received within 1-3 days.
All orders are shipped Monday to Friday only, regardless of service. Orders placed on Saturday and Sunday will be shipped on the following Monday. If Monday is a holiday, items will be shipped the next business day.
All orders have tracked shipping. Your tracking code will be provided by email at time of shipping from the warehouse.
Cost of shipping is based upon order amount. Free shipping is available on most products, but oversized and heavy items are excluded.

Returns & Cancellations

In the event you have a defective item, our standard warranty is 30-days from when the item is delivered.
Restocking Fee: In the event of customer remorse, a 20% restocking fee applies
Due to the nature of the items sold on this website for health and safety we cannot accept a return unless the item is defective.
Manufacturer warranty's may exceed our standard 30-day warranty. In that event, we may at our sole discretion provide RMA information, or refer you directly to the manufacturer.
Upon ordering from our website, your order is received and is marked pending for approximately 30-minutes, after which the order is automatically sent to our warehouse. Once the warehouse has received the order, items are immediately picked, packed and shipped. Once the order has been received by the warehouse, we cannot cancel the order.

What do your packages look like?

All packages are delivered in nondescript packaging. The address label includes "GVSX" for the return address. No logos or other identifiable information is included about the package contents.
The package address label will contain your name and mailing address.
Unlike our competitors, we do not sell, rent or distribute customer information.